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Frequently Asked Questions
14-Day Free Trial Membership
Cost for a Membership?
Cancel your 14-Day Free Trial Membership
Cancel your Membership
How safe are my entries at MyTherapyJournal.com?
Create your Journal Entry
Upload photos on Journal Entries
Save your Journal Entry
Delete your Journal Entry
Print your Journal Entry
Email your Journal Entry
Search for Journal Entry
Create Progress Graph
View Progress Graph
Print or E-mail your Progress Graph
Progress Graph – Question Mark Symbols (?)
Upload My Photo
Refund Policy
Forgot my Username or Password
Change My Username or Password
14-Day Free Trial Membership
No Credit Card is required when you sign up for the 14-Day Free Trial Membership and you can cancel anytime. At the end of your trial period you have the option to officially join MyTherapyJournal.com and select from three (3) options to buy a membership:
  • Annual Membership
  • 3 Months Membership
  • 1 Month Membership
Cost for a Membership?
You have the option to select from the following memberships either today or after the 14-Day Free Trial Membership:
  • $7.95 per month Annual Membership
  • $11.95 per month 3 months Membership
  • $14.95 per month 1 month Membership
Cancel your 14-Day Free Trial Membership.
Your 14-Day Free Trial Membership automatically will cancel at the end of the trial period should you decide not to buy an official membership.
Cancel your Membership
  1. Log into your account
  2. From your My Account page, click the “Close Your Account ” link
  3. You will be asked to reconfirm your cancellation and a cancellation notice will be sent to your e-mail

How safe are my entries at MyTherapyJournal.com?
MyTherapyJournal.com is a safe, private, and secure online space. Your entries and progress graph can only be viewed by you and your information is encrypted. To ensure a secure online experience MyTherapyJournal.com has partnered with the following three security providers:

VeriSign Secured - operates digital infrastructure that enables and protects billions of interactions every day across the world’s data networks. Every day, VeriSign processes as many as 31 billion Internet interactions. The Extended Validation SSL Certificate gives you confidence and builds trust in your online experience.

HACKER SAFE - The world's most recognized assurance of internet security. Each day this technology protects over 75,000 websites from hackers. Over half of the Internet Retailer TOP 500 use HACKER SAFE certification because it is the recognized independent authority of assurance that consumers respond to.

TRUSTe - The seal marks companies that adhere to TRUSTe's strict privacy principles, and comply with the TRUSTe Watchdog dispute resolution process. Principles include: Creating a privacy policy to be reviewed by TRUSTe and giving you choice and consent over how your  information is used and shared

Create your Journal Entry.
  1. Log into your account
  2. Click the "My Journal - Write a New Journal Entry” button
  3. Select your preferred writing mood
  4. Begin your journal entry

Upload photos on Journal Entries
  1. Log into your account
  2. From your My Account page, click on “My Journal” link
  3. You cannot change photos on past entries
  4. Upload images with new journal entry
  5. Click on “Browse”
  6. Maximum three (3) photos can be uploaded per journal entry
Save your Journal Entry
  1. Log into your account
  2. Add a journal entry
  3. Click the “Save New Entry” button
Delete your Journal Entry
  1. Log into your account
  2. From your My Journal page, click on "My Journal Entries"
  3. Click the “search journal entries” link to find a journal entry
  4. Click the "Delete Entry" link
Print your Journal Entry  
  1. Log into your account
  2. From your My Journal page, click on “My Journal Entries”
  3. Click the “search journal entries” link to find a journal entry
  4. Click the "Print Entry" link
Email your Journal Entry
  1. Log into your account
  2. From your My Journal page, click on “My Journal Entries”
  3. Click the "search journal entries" link to find a journal entry
  4. Click the “E-mail Entry” link
Search for Journal Entry
  1. Log into your account
  2. From your My Journal page, click on “My Journal Entries”
  3. Click the "search journal entries" link to find a journal entry
  4. Search by “Date”, “Keyword” and “Mood”

Create Progress Graph

  1. Log into your account
  2. From your My Journal page, click on “My Progress Questions’”
  3. Click the “manage questions” link
  4. Select your categories and manage your questions
  5. Use preset categories or create your own category with customized questions
  6. Now click on “My Progress Questions” and select the “answer questions’ link
  7. From your My Journal Page, click on “My Progress Graph”

Important: You can view your graph after you answer questions for any category on two different days

View Progress Graph
  1. Log into your account
  2. From your My Journal page, click on “Tracking My Progress - View Progress Graph” button
  3. Move your mouse over the category numbers and select the appropriate category
Print or E-mail your Progress Graph

  1. Log into your account
  2. From your My Journal page, click on “My Progress Graph”
  3. Click on either the “PRINT GRAPH” or “EMAIL GRAPH” link
Progress Graph – Question Mark Symbols (?)

  1. Click on question mark symbols for help when viewing the Progress Graph
Upload My Photo
  1. Log into your account
  2. From your My Journal page, go to  “Upload a photo of yourself”
  3. Click the "My Photo" link
  4. Browse for your photo and upload
  5. Change your photo anytime
Refund Policy
Please contact  a Customer Care agent should you have any questions regarding our refund policy.
  1. Send an e-mail to the customercare@mytherapyjournal.com and an agent will be more than happy to assist you with the policy
Forgot my Username or Password
  1. From the Home page, click on “(Forgot?) in the top right corner
  2. Provide your e-mail address, click on "Submit"
Change My Username or Password
  1. From your My Account page, change personal details
  2. Click "Submit"
    Username must be between 5-12 characters
   
    Password must be between 8-12 characters and at least 7 letters and 1 number
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